JBS AdventuresElectric Mobility · Gurugram
Legal

Terms of Service

The terms for rides you book directly with JBS Adventures LLP — our fares, waiting and extension charges, and our cancellation & refund policy.

Last updated: 11 October 2026  ·  Effective date: 30 September 2026

These Terms apply to rides you book directly with JBS Adventures LLP (“JBS Adventures”, “we”, “us”, “our”) — through our app, ZipitEV (zipitev.com and the ZipitEV Android app) or the JBS app (book.jbsadventures.com/app), our booking page at book.jbsadventures.com, WhatsApp (+91 83605 22645) or phone. Rides booked through Uber or Rapido are governed by those platforms' own terms. By booking with us you agree to these Terms and to our Privacy Policy.

1. Who we are

  • JBS Adventures LLP, a Limited Liability Partnership
  • Registered office: B-660, WeWork HQ27, Sushant Lok Phase-1, Sector 27, Gurugram, Haryana 122009, India
  • GSTIN: 06AAUFJ0961D1ZB
  • Email: cs@jbsadventures.com  ·  Phone / WhatsApp: +91 83605 22645
  • Website: jbsadventures.com
  • Brand: ZipitEV is a brand of JBS Adventures LLP. Rides booked under the ZipitEV name are provided and invoiced by JBS Adventures LLP, and these Terms apply to them in full.

2. Our service

We provide chauffeur-driven electric cars that we operate ourselves, driven by our own chauffeurs: airport transfers, hourly rentals and city rides. Published fares apply within Delhi and Gurgaon (Gurugram). Rides that start, end or travel outside Delhi and Gurgaon, multi-day hires and outstation trips are quoted by our team before you confirm.

3. Your account

  • You must be 18 or older to open an account. An adult may book rides for others, including children travelling with an adult.
  • You log in with a one-time code we send to your WhatsApp. Keep your phone secure — anyone with access to your WhatsApp can log in to your account.
  • Please give accurate details. When you book for someone else, you confirm that they have agreed to you sharing their name and mobile number with us for that ride; we will send them the ride details on WhatsApp.
  • You can download your data or delete your account at any time from Account in the app. See our Data Deletion page for what is erased and what we keep.

4. Booking and confirmation

  • A request is confirmed only when we send you a confirmation with your chauffeur's and car's details (on WhatsApp and in the app). Until then it is a request.
  • For first-time customers, our team confirms the fare before we arrange the car; you accept it in the app or by replying YES on WhatsApp.
  • The app accepts bookings at least 3 hours before pickup and up to 60 days ahead. For anything sooner, please WhatsApp or call us.
  • We may decline or cancel a request when no suitable car is available or for safety reasons; you pay nothing for a request we decline.

5. Fares

All fares include GST (5%). The fare shown before you confirm is the fare you pay for what you booked. Anything added during the ride — tolls, parking, waiting, extra hours or extra kilometres — is itemised on your tax invoice.

  • Airport drop or pickup: ₹900 (5-seater) or ₹1,200 (7-seater) for addresses within 30 km of the airport terminal by road. Beyond 30 km, ₹25 per additional km for both (part-kilometres are not charged).
  • Hourly rental within Delhi & Gurgaon: ₹400 per hour (5-seater) or ₹600 per hour (7-seater), minimum 3 hours. Each one-day rental includes up to 150 km within Delhi & Gurgaon; beyond that, ₹25 per km. Extra time is charged as set out in section 6.
  • City rides, trips outside Delhi & Gurgaon, multi-day and outstation trips: quoted by our team before you confirm.
  • Tolls, parking and state entry charges are extra, at actuals. We pay them on your behalf and pass them on without GST.

6. Waiting and ride-extension charges

On every ride, the first 30 minutes of waiting — from the time your chauffeur arrives at the pickup point or a stop — are free, and so are the first 30 minutes beyond the time you booked. After those 30 minutes, waiting and extra time are charged at ₹400 per hour (5-seater) or ₹600 per hour (7-seater), pro-rata — for example, a further 30 minutes costs ₹200 (5-seater) or ₹300 (7-seater). For airport pickups, please give us your flight number so we can plan around delays.

7. Payment

You pay after the ride — by UPI to the JBS payment QR, or cash to your chauffeur — unless you have a corporate or postpaid account with agreed terms. We send a GST tax invoice on WhatsApp, which you can also download in the app. Please pay only JBS Adventures' own QR code or your chauffeur; we never ask for card numbers, PINs or bank passwords.

8. Cancellation & refund policy

If you cancel

  • Free up to 1 hour before your pickup time — in the app (My rides ▸ Cancel) or on WhatsApp.
  • Less than 1 hour before pickup (including not turning up for the ride): a cancellation charge of up to ₹500.
  • The same charge applies if the ride cannot take place because the pickup location you gave was wrong, or the contact details were wrong or the passenger could not be reached. Our ₹500 credit (below) does not apply in these cases.
  • A request that hasn't been confirmed yet can always be cancelled free.

If we cancel

  • If we cancel a confirmed ride less than 1 hour before pickup, or your chauffeur does not turn up, you get ₹500 off your next ride with us (in addition to not paying for the cancelled ride).

Events beyond anyone's control. Neither the cancellation charge nor our ₹500 credit applies when the ride cannot take place, or the chauffeur cannot reach you, because of circumstances beyond reasonable control — for example floods or waterlogged roads, roads made undriveable, road closures or diversions by the authorities, riots, curfews, strikes or bandhs, extreme weather, or an accident or security incident on the way. We will tell you as early as we can.

Refunds. Because you pay after the ride, there is normally nothing to refund. If you have paid anything in advance for a ride that is cancelled by us, or cancelled by you free of charge, we refund it in full to the original payment method within 7 working days.

9. During your ride

  • Please be ready at the pickup point on time, wear seatbelts, and behave lawfully and respectfully. Your chauffeur may decline or end a ride if the safety of anyone is at risk.
  • Pets are always welcome, at no extra charge. Please tell us when you book (tick “Travelling with a pet” in the app or on our booking page, or mention it on WhatsApp) so your chauffeur is ready for them.
  • Travelling with a senior citizen or an infant? Tick the option when you book, or tell us on WhatsApp, and your chauffeur will take extra care. There is no extra charge.
  • Our cars carry dashcams and GPS for safety and dispute resolution, as explained in our Privacy Policy.
  • If you leave something behind, contact us and we will do our best to return it.

10. Our responsibility

We take reasonable care to provide every ride safely and on time. We are not responsible for delays caused by traffic, weather, or other circumstances beyond our reasonable control (see section 8). Nothing in these Terms limits any right you have under the Consumer Protection Act, 2019 or any liability that cannot be limited by law.

11. Complaints and grievances

Raise a complaint in the app (Account ▸ Help & complaints), on WhatsApp, or by email. Every complaint gets a ticket number. We acknowledge it within 48 hours and resolve it within one month.

  • Grievance Officer: Vikrant Das, Designated Partner
  • Email: cs@jbsadventures.com  ·  Phone / WhatsApp: +91 83605 22645
  • Address: B-660, WeWork HQ27, Sushant Lok Phase-1, Sector 27, Gurugram, Haryana 122009, India

If you are not satisfied, you can also contact the National Consumer Helpline (1915 or consumerhelpline.gov.in) or the Consumer Commission.

12. Changes to these Terms

We may update these Terms. The version published here when you make a booking applies to that booking. Material changes will be shown in the app.

13. Law and jurisdiction

These Terms are governed by the laws of India. Subject to your rights under consumer protection law, the courts at Gurugram, Haryana have jurisdiction.