JBS AdventuresElectric Mobility · Gurugram
Legal

Privacy Policy

How JBS Adventures LLP collects, uses, shares, and protects your personal information — under India's Digital Personal Data Protection Act, 2023.

Last updated: 11 October 2026  ·  Effective date: 30 September 2026

JBS Adventures LLP (“JBS Adventures”, “we”, “us”, “our”) operates an all-electric taxi fleet in Delhi NCR, including services delivered through the Uber and Rapido platforms, direct bookings through our app — offered under our brand ZipitEV (zipitev.com and the ZipitEV Android app) and as the JBS app — and our booking page (book.jbsadventures.com), corporate and intercity bookings, and customer support over WhatsApp Business and email. Our vehicles are fitted with on-board dashcams and GPS trackers for safety, route management, and dispute resolution. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how long we keep it, and the rights you have over it under India's Digital Personal Data Protection Act, 2023 (the “DPDP Act”), the Information Technology Act, 2000 and the rules made under them.

When you create an account in the app we ask for your consent to this Policy and our Terms of Service. You can withdraw it at any time by deleting your account (see section 7).

1. Who we are (Data Fiduciary)

JBS Adventures LLP is the Data Fiduciary for personal data collected under this Policy, including everything collected through ZipitEV. ZipitEV is a brand of JBS Adventures LLP; it is not a separate company and does not share your data with anyone else.

  • Registered Office: B-660, WeWork HQ27, Sushant Lok Phase-1, Sector 27, Gurugram, Haryana 122009, India
  • Email: cs@jbsadventures.com
  • Phone / WhatsApp: +91 83605 22645
  • GSTIN: 06AAUFJ0961D1ZB
  • DPIIT Recognition: DIPP194247
  • Grievance Officer and contact for privacy questions: Vikrant Das, Designated Partner (details in section 8)

2. Information we collect

We collect only the personal information we genuinely need to deliver your ride, support you afterwards, and meet our legal obligations.

2.1 Information you give us directly

  • Account (app): your name and mobile number, and an email address if you choose to add one. You confirm you are 18 or older.
  • Login codes: we send a one-time code to your WhatsApp to log you in. We store it only in a scrambled (hashed) form, and it expires after 10 minutes.
  • Saved places: addresses and map pins you save (for example Home and Office), so you and our WhatsApp assistant can book from them in one step.
  • Bookings: pickup and drop-off addresses or map pins, date and time, flight number for airport pickups, car size, whether a senior citizen, an infant or a pet is travelling (only so the chauffeur can take extra care — nothing else about them is recorded), and — when you book for someone else — the passenger's name and mobile number, and any alternate contact number you give for the pickup. By giving us someone else's details you confirm they have agreed to it.
  • Billing details if you ask for them on your invoice: company name, GSTIN and billing address.
  • Payment-related information for direct bookings — handled through our payment processors; we do not store card or bank account numbers on our own servers.
  • Messages and complaints: what you send us on WhatsApp, by email or through Help & complaints in the app, including any photos or documents you choose to share.
  • If you apply to be a driver-partner: your name, address, government-issued identity and licence documents, banking details for settlement, and vehicle documents where relevant.

2.2 Information we receive from aggregator platforms

When you book a JBS Adventures vehicle through Uber or Rapido, those platforms share with us the limited information we need to deliver the ride — typically your first name or masked identifier, masked phone number, pickup and drop-off coordinates, fare details, and ride status. The collection and primary use of your information by those platforms is governed by their own privacy policies, which you accept when you use their apps.

2.3 Information generated automatically

  • Your phone's location — only when you tap “Use my current location” in the app, to set a pickup or save a place. The app does not track your location in the background.
  • Ride telemetry — start time, end time, route, distance, and duration of trips operated by our vehicles.
  • Vehicle telematics & GPS — speed, real-time location, charge state, and other data from on-board systems used to manage the fleet, monitor safety, and respond to incidents.
  • Dashcam footage — forward-facing and in-cabin video, recorded on every ride, used for safety, dispute resolution, and lost-item recovery. Footage is retained for a defined period appropriate to those purposes and is accessed only by authorised personnel. By taking a JBS Adventures ride, you acknowledge that the cabin and the road ahead are being recorded.
  • App and website technical data — device and browser type, IP address, and the dates and times you logged in, kept for security and to prevent misuse.

3. Why we use your information

We use your information for the following specific, lawful purposes:

  • To log you in and keep your account secure.
  • To quote, dispatch, complete, and bill rides — including identifying the passenger to the assigned chauffeur, navigating to the pickup, and confirming completion.
  • To remember your saved places, so booking takes one step.
  • To provide customer support — answering questions on WhatsApp, email, phone or in the app; handling lost-item enquiries; resolving complaints.
  • To process payments and issue invoices — including GST-compliant tax documentation.
  • To onboard, manage, and pay driver-partners — including statutory verifications and bank settlements.
  • To meet legal obligations — including tax, accounting, transport-regulator, and law-enforcement requirements applicable to a passenger transportation operator in India.
  • To keep passengers, chauffeurs and our fleet safe, prevent fraud, and resolve disputes.
  • To send service-related communications — login codes, booking confirmations, ride status updates, payment receipts, and important policy or service changes.
  • To send promotional or marketing communications — only if you have specifically opted in to receive them. We do not currently send any.

4. How we share your information

We do not sell your personal information. We share it only with parties who help us run the service or whom the law requires us to inform. Our booking system runs on our own server in India.

  • Chauffeurs — the chauffeur assigned to your ride sees the limited information necessary to find the passenger and complete the trip (name, pickup and drop-off, contact number or our ride line, flight number).
  • Aggregator platforms — Uber and Rapido, where you booked through them, for ride dispatch, status sync, and billing reconciliation.
  • WhatsApp / Meta Platforms — to deliver login codes, booking messages and invoices, and to receive your messages, under WhatsApp's own Privacy Policy and Business Terms.
  • Google (Google Maps Platform) — to find addresses as you type, place map pins, and measure road distance for fares. Google receives the search text and locations, not your name or number.
  • Cloudflare — which provides the secure connection between your device and our server.
  • Anthropic (Claude API) — to read booking messages sent to us on WhatsApp into booking details. Anthropic does not use this data to train its models.
  • Other service providers — website hosting (Netlify), email (Google Workspace), payment processors, telematics/fleet-management providers, and accounting and tax service providers — each bound by confidentiality and processing only what they need.
  • Government and law enforcement — where required by valid legal process, statutory obligation, or to protect the rights, safety, or property of any person.
  • Corporate transactions — if JBS Adventures LLP is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred subject to the same protections described in this Policy.

5. WhatsApp Business — specific notice

We use WhatsApp Business at +91 83605 22645 as our primary customer communication channel.

  • Messages you send us on WhatsApp, and our replies, are processed by Meta Platforms, Inc. and its affiliates under WhatsApp's own Privacy Policy and Terms of Service. We are a Business User of the platform.
  • We use these messages only to respond to your booking, ride, payment, support, or partnership query, to send login codes you ask for, and to keep records as described in section 6.
  • We do not send marketing or promotional messages on WhatsApp without your prior opt-in. You may opt out of any opt-in stream at any time by replying STOP.
  • If you do not wish to communicate with us on WhatsApp, you may instead email cs@jbsadventures.com or call us on the same number during operating hours.

6. How long we keep your information

We keep personal information only for as long as we need it for the purposes described in this Policy, or for as long as the law requires — whichever is longer.

  • Your account profile and saved places — until you delete them, or delete your account.
  • Ride and booking records — the name and number used for the booking, pickup and drop-off, times, fare, chauffeur and car, and related messages — are kept as our company record for passenger and chauffeur safety, security, dispute resolution and tax and accounting purposes, including after you delete your account: typically eight years from the end of the relevant financial year, in line with Indian tax and accounting requirements.
  • Tax invoices — for the period GST law requires (at least 72 months from the due date of the annual return for that year).
  • Dashcam footage — typically retained for 30 to 90 days unless a longer period is required for an active investigation, dispute, or legal claim, after which it is overwritten or deleted.
  • Customer-support conversations and complaint tickets — typically up to three years, unless a longer period is required to defend a legal claim.
  • Login codes — expire after 10 minutes. Login sessions — up to 90 days, or until you log out.
  • Records of your consent — kept as proof of consent, without your mobile number once your account is deleted.
  • Driver-partner records — for the duration of the engagement and for the period required under applicable labour, tax, and transport regulations after it ends.
  • Marketing opt-in records — until you opt out, plus a short retention period to evidence the opt-out.

7. Your rights under the DPDP Act

Subject to the conditions set out in the Digital Personal Data Protection Act, 2023, you have the right to:

  • Access a summary of the personal data we hold about you and how we process it — in the app, Account ▸ Download my data gives you a copy straight away, including who we share data with.
  • Correct inaccurate or incomplete information — edit your name, email and saved places in the app, or ask us.
  • Erase your data and withdraw consent — Account ▸ Delete my account in the app erases your profile, saved places, billing details and app login (see our Data Deletion page for what we must keep). Withdrawal does not affect processing already carried out.
  • Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity — write to our Grievance Officer.
  • Raise a grievance with us (section 8), and if you are not satisfied with our response, complain to the Data Protection Board of India.

You can also exercise these rights by emailing cs@jbsadventures.com from your registered email, or messaging us on WhatsApp from your registered mobile number, so we can verify it is you. We acknowledge requests within 48 hours and respond within 30 days.

8. Grievance Officer

If you have a question or concern about how your personal information is handled, or a complaint about our service, please contact our Grievance Officer:

  • Grievance Officer: Vikrant Das, Designated Partner, JBS Adventures LLP
  • Email: cs@jbsadventures.com
  • Phone / WhatsApp: +91 83605 22645
  • Address: B-660, WeWork HQ27, Sushant Lok Phase-1, Sector 27, Gurugram, Haryana 122009, India

Every complaint receives a ticket number. We acknowledge it within 48 hours and resolve it within one month of receipt.

9. Security

We use reasonable technical and organisational safeguards to protect your information against unauthorised access, alteration, disclosure, or destruction. These include encrypted connections (HTTPS) between your device and our server, an encrypted disk on our server, login codes and session keys stored only in scrambled (hashed) form, access limited to authorised staff, and audit records of changes to personal data. We never ask for your card number, PIN or passwords. No system is perfectly secure; if a breach affecting your data ever occurs, we will inform you and the authorities as the law requires.

10. Children

Accounts in the app are for adults (18 or older). An adult may book a ride for a child travelling with them or on their behalf; we collect only what is needed for that ride and do not track or profile children. If you believe a child has shared information with us without a parent's or lawful guardian's consent, please contact cs@jbsadventures.com so we can take appropriate action.

11. Cookies, app storage and website analytics

Our website uses cookies and similar technologies for essential functionality, security, and aggregate analytics. The app stores a login key on your device so you stay logged in, and keeps a copy of the app's screens so it opens quickly; it does not store your personal data offline and uses no advertising or tracking cookies. You can control cookies through your browser settings, and logging out removes the login key.

12. Cross-border transfers

Our booking system is hosted in India. Some of our service providers (for example Meta/WhatsApp, Google, Cloudflare, Anthropic, our website host and our email provider) may process information on servers located outside India. Where this happens, we ensure that the transfer is consistent with applicable Indian law and that the recipient is bound by appropriate confidentiality and security obligations.

13. Changes to this Policy

We may update this Policy from time to time to reflect changes in our services, in applicable law, or in the way we operate. The latest version will always be available at this URL, with the “Last updated” date at the top. If we make a material change, the app will ask you to review and accept the updated Policy the next time you use it.

14. Contact us

Questions about this Policy or about our handling of your personal information:

  • JBS Adventures LLP
  • B-660, WeWork HQ27, Sushant Lok Phase-1, Sector 27, Gurugram, Haryana 122009, India
  • Email: cs@jbsadventures.com
  • Phone / WhatsApp: +91 83605 22645