Last updated: 11 October 2026 ·
Effective date: 30 September 2026
This page applies to the ZipitEV app (zipitev.com/app and the ZipitEV app on Google Play), the JBS Adventures app (book.jbsadventures.com/app), our booking page, and our WhatsApp Business service, all operated by JBS Adventures LLP (“JBS Adventures”, “we”, “us”, “our”). ZipitEV is a brand of JBS Adventures LLP. You have the right to ask us to delete the personal data we hold about you. It is published in addition to our Privacy Policy and operates under India's Digital Personal Data Protection Act, 2023 (the “DPDP Act”).
1. Delete your account in the app (fastest)
- Open the ZipitEV (or JBS Adventures) app and log in.
- Go to Account ▸ Delete my account.
- Tap Send confirmation code on WhatsApp, enter the code, type DELETE and confirm.
Your profile is erased immediately and you are logged out on every device. If a ride is still open or unpaid, your account is closed straight away and the erasure completes as soon as that ride is settled.
2. Or ask us by email or WhatsApp
If you don't use the app, or can't access it, send an email to cs@jbsadventures.com with the subject line “Data deletion request”, or a WhatsApp message to +91 83605 22645 from your registered number. Include:
- The mobile number you used when booking with us (so we can find your records)
- Your full name as you remember giving it
- A one-line statement that you want your data deleted
We acknowledge every request within 48 hours and complete it within 7 business days. We may ask one verification question first — for example, the date of your last booking or a reply from your WhatsApp number — to make sure the request came from you.
3. What data we hold about you
If you have ever booked a ride with us, used the app or our WhatsApp Business service, or interacted with our chauffeurs, we may hold:
- Your name, mobile number and (if you added one) email address
- Saved places (such as Home and Office) with their map pins
- Past booking records (date, time, pickup and drop-off, vehicle, chauffeur, amount)
- WhatsApp message history with our service number +91 83605 22645, and complaint tickets
- Billing details (company name, GSTIN, billing address, pincode) if you provided them for invoicing
- Any notes our staff wrote about your preferences, accessibility needs, or VIP status
4. What we erase
- Your customer profile: name, mobile number, email, company name, GSTIN, billing address and pincode, and any internal notes or tags
- All saved places and their map pins, and any extra numbers or emails on your profile
- Your app login, login codes and sessions (you are logged out everywhere)
The erasure is logged in our internal audit register so that, if a regulator ever asks, we can prove what was erased and when. If you sign up again later with the same number, your new account starts empty.
5. What we keep, and why
- Ride and booking records. Records of the rides that took place — the name and number used for the booking, pickup and drop-off, times, fare, chauffeur and car, and the related WhatsApp messages — are kept as our company record for passenger and chauffeur safety, security, dispute resolution, and tax and accounting purposes. They are kept for the periods set out in our Privacy Policy (typically eight years) and are not used for marketing or profiling.
- Tax invoices. Under Section 36 of the Central Goods and Services Tax Act, 2017 and Rule 56 of the CGST Rules, a GST-registered business must retain its tax invoices and related records for at least 72 months from the due date of the annual return for the year concerned. Tax invoices issued to you are therefore not deleted; the link between them and your profile is removed.
- Proof of consent. A record that you accepted our Terms and Privacy Policy, and when you withdrew, is kept without your mobile number.
After these periods end, the records are removed in our next scheduled purge.
6. Third parties we share data with
To operate our service we rely on:
- Meta Platforms (WhatsApp Business Cloud API) — to deliver messages and login codes to and from our service number. To request deletion of data from Meta directly, see facebook.com/help/contact/507739850846588.
- Google (Google Maps Platform) — to find addresses, place map pins and measure road distance.
- Anthropic (Claude API) — for reading booking messages into booking details. Anthropic does not train its models on customer messages routed through the JBS service.
- Cloudflare — for the secure connection between your device and our server.
- Uber and Rapido — only for rides taken via those aggregators. Those companies maintain their own copies of your ride history under their own privacy policies.
When you ask us to delete, we do not delete on these third parties' behalf — they each have their own deletion processes. If you'd like help finding the right page, write to cs@jbsadventures.com.
7. If your request is rejected
We will only reject a deletion request if (a) we cannot verify that the request came from the actual data subject, (b) the data is required to defend an ongoing legal claim or to comply with a regulatory order, or (c) the only data we hold falls within the records we must keep, described in Section 5. We will explain the reason in our reply, and you have the right to escalate to our Grievance Officer and then to the Data Protection Board of India under the DPDP Act, 2023.
8. See your data first
In the app, Account ▸ Download my data gives you a copy of what we hold about you straight away. You can also write to cs@jbsadventures.com with the subject line “Data access request” and we will send you a summary within 7 business days. This is your right under Section 11 of the DPDP Act.
9. Contact us
For data deletion, data access, or any privacy question:
- Grievance Officer: Vikrant Das, Designated Partner, JBS Adventures LLP
- B-660, WeWork HQ27, Sushant Lok Phase-1, Sector 27, Gurugram, Haryana 122009, India
- Email: cs@jbsadventures.com
- Phone / WhatsApp: +91 83605 22645
